Thanks for stopping by. Whether you've got a question about something we've written, spotted an error, or just want to understand how we work, this page tells you how to reach us and what to expect when you do. We're a small independent team reviewing and comparing online casinos for readers in the United Kingdom - we don't run any casinos ourselves, so the kind of help we offer is a bit different from what you'd get from an operator.
How to reach the team
The best way to get in touch is by email. Write to us at [email protected] and one of us will pick it up.
Please give us a clear summary of your question in the first few lines - it helps us pass your message to the right person rather than bouncing it around. If your query relates to a specific page or review, include the link or the name of the casino involved. A bit of context up front usually means a faster, more useful reply.
What we can help with
- Clarification about our casino coverage - If you want to know why a casino appears on our site, how we assessed it, or what a particular rating or comparison actually means, we're happy to talk you through it.
- Support and safer gambling - We can point you towards general information on safer gambling tools and where to find independent help if you're worried about your own gambling or someone else's.
- Reporting outdated information - Offers, terms, licensing details and game libraries change constantly, so if you've noticed something on the site that no longer matches reality, please tell us.
- Editorial and partnership enquiries - Journalists, researchers and potential commercial partners can contact us here to discuss how we work and what we will and won't consider.
- Website feedback - If something's broken, hard to read, or could simply work better, we'd genuinely like to hear about it.
What we're not able to do
As an independent review site, we have no influence over how casinos run their businesses. That means account closures, bet settlements, customer support decisions and reopening an account are all matters for the casino's own support team - they hold your account and make those calls, not us. Please take those issues directly to the operator you signed up with.
We also can't give legal or financial advice, and we won't help anyone work around, override or tamper with a self-exclusion arrangement. If you're reconsidering a self-exclusion you previously put in place, that's your decision to make - but it's one worth thinking through carefully and, ideally, talking over with someone independent before you do anything.
What happens once you email
Every message we receive is read by a person, not a bot. We aim to reply within two business days, though it can take a little longer during busy periods or if your question needs input from more than one of us. We can't promise to resolve everything, and we don't make guarantees about any casino or offer, but we'll always tell you honestly what we can and can't do.
Keeping things accurate
We review and update our content regularly, and we aim to keep bonus terms, licensing details and casino information current at the time of writing. Even so, things move quickly in this industry and details can change between our updates - so always check the operator's own site before acting on anything you read here. If you spot something that looks out of date, that email address above is the fastest way to let us know, and we're grateful for it.
Finally, a reminder that everything on this site is intended for people aged 18 and over, and gambling should always stay within your means. Thanks for reading, and for helping us keep things straight.
- The team at ipslaw.co.uk